This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website (svbexpress.com) and services.
What personal information do we collect from the people who visit our website or use our services?When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, company name, cargo details, or other details to help you with your experience and to provide our transportation services.
When do we collect information?We collect information from you when you place an order for transportation services, fill out a form, register on our site, or enter information on our site.
How do we use your information?We may use the information we collect from you when you register, place an order, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our customer service and respond to your requests.- To process your transactions and manage your shipments.- To send periodic emails regarding your order or other products and services.- To follow up with you after correspondence (live chat, email, or phone inquiries).- To track and analyze the use of our services to improve our business operations.
How do we protect your information?Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use 'cookies'?Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to:
- Help remember and process the details of your shipping orders.- Understand and save user's preferences for future visits.- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
Third-party disclosureWe do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may share necessary information with shipping partners or customs authorities as required to complete your transportation orders, always in compliance with applicable laws and regulations.
Third-party linksOccasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
COPPA (Children Online Privacy Protection Act)We do not knowingly collect information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.
Fair Information PracticesIn order to be in line with Fair Information Practices, should a data breach occur, we will notify you via email within 14 business days.We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.
CAN-SPAM ActThe CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.- Process orders and to send information and updates pertaining to orders.- Send you additional information related to your product and/or service.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.- Identify the message as an advertisement in some reasonable way.- Include the physical address of our business or site headquarters.- Monitor third-party email marketing services for compliance, if one is used.- Honor opt-out/unsubscribe requests quickly.- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at moc.sserpxebvs%40ofni and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:SVB ExpressAddress: 23 S Center St, Bensenville, Illinois 60106Phone: 847-847-2020Email: moc.sserpxebvs%40ofniWebsite: svbexpress.comLast Updated: 09/13/2024